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COVID-19 FAQs

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Do I need travel insurance?

You must always ensure that you have adequate travel insurance for your trip. You should check the wording of your policy, to ensure it covers all the activities and eventualities of the trip that you are taking part in. You must be covered for Medical Expenses and Medical Emergency Repatriation in the event of illness or injury (including the deterioration of known medical conditions). We also highly recommend that you include a CFAR (‘Cancel for Any Reason’) coverage.

If you haven’t already arranged cover, or you have concerns about your existing policy, our recommended travel insurance providers offer travel insurance specifically designed to cover travel with The Natural Adventure Company. We have teamed up with World Nomads to offer you adequate cover at a great value from a reputable insurer, and it takes only a few minutes to buy online. Of course, you are free to choose another travel insurance provider. Should you have an existing travel insurance policy, please take a few moments to ensure it is up to date, and the cover is adequate for your chosen destination and activity. Many travel insurance policies do not provide cover for some of the activities offered as part of your active holiday, so read carefully the small print.

You can buy and claim online, even after you’ve left home. Travel insurance from WorldNomads.com is available to people from 140 countries. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

Would any ATOL compensation arrangements operate?

No. ATOL relates to the failure of the providers of package holidays that include flights, and not for a major medical outbreak like Coronavirus. In case of insolvency, however, we are bonded by mandatory Public/Product Liability Insurance (also known as Tour Operator insurance) issued by Allianz Insurance, so you have nothing to worry about.

Where can I check for updated travel and coronavirus information related to my destination?

I have a question that is not answered above.

If you have any further questions about the status of your booking and how Coronavirus may affect this, please visit our Help Centre, contact your assigned adventure specialist or send us an email at hello@thenaturaladventure.com.